New service to help home improvement SMEs resolve complaints

Qure Group has launched a new complaint resolution service which provides an off-the-shelf route to resolve customer disagreements.

For use by SMEs and sole traders in the home improvement and renewable energy sectors, the Complaint Assist package uses the same tried and tested methods of complaint resolution previously only available to larger organisations.

“Using an approach which focuses on reaching an agreed resolution has proven time and again to reduce both cost and stress while ensuring reputations are not damaged,” explains Ciaran Harkin, Managing Director of Qure Group.

He adds, “Our objective in such cases is to avoid conflict between businesses and customers along with saving time and preventing legal costs from spiralling out of control. Too many complaints, which could be resolved amicably, descend into expensive, long running and ultimately damaging scenarios which can be avoided.”

With a team of dedicated and experienced agents, Qure Group handles dispute resolution for a range of organisations independently mediating on their behalf when other routes have failed to find common ground. Prices for support packages start at £60 per month.

Recent research by the company found that tradespeople face four customer disputes per year and that three-quarters of homeowners would select a contractor based on its use of an alternative dispute resolution scheme. Despite this, 42% of home improvement contractors are not part of a dispute resolution scheme.