ESG Global has launched Titanium, a purpose-built platform for Industrial and Commercial energy suppliers combining pricing, billing, CRM, and market interactions in one system.
The company said Titanium has been developed for I&C suppliers facing increasing regulatory pressure, more complex customer requirements, and billing processes that legacy systems were not designed to manage. The platform is intended to bring pricing, billing, customer operations, and market interactions into a single operating environment.
Non-domestic energy suppliers are facing sharper data and compliance demands as the UK moves through Market-wide Half-Hourly Settlement and flexibility services become more central to the power system. More granular settlement creates new operational requirements around data volume, billing accuracy, market messaging, and customer propositions that reflect time-based consumption and flexibility value.
“I&C energy suppliers are dealing with a level of operational and regulatory complexity that legacy systems were never designed to handle,” said Matt Hirst, CEO of ESG. “Titanium gives them a purpose-built platform for this market, helping them move away from fragmented processes and run pricing, billing and customer operations with greater control, accuracy and confidence.”
Elexon has described Market-wide Half-Hourly Settlement as one of the most significant industry reforms in recent years, with more than a quarter of Britain’s electricity meters already moved to half-hourly settlement by mid-May 2026. The reform is intended to improve settlement accuracy by using actual, validated half-hourly meter data rather than estimated profiling, while supporting a more flexible electricity system.
I&C customers may have multiple sites, bespoke contracts, complex tariffs, variable market exposures, and growing interest in flexibility or demand-side services. When pricing, billing, CRM, and market interactions sit in separate systems, reconciliation becomes slower and dispute risk increases.
Titanium has been built around cloud-native, event-driven architecture, with configurable workflows, automation, and data controls intended to reduce manual intervention and support billing accuracy at scale.
“Titanium has been engineered from the ground up for the operational depth of the I&C market, not adapted from a simpler retail model,” said Drew Green, CTO of ESG. “Its cloud-native, event-driven architecture gives suppliers the scalability needed to manage increasing data volume and granularity, while configurable workflows, automation and data controls help reduce manual intervention and support billing accuracy at scale.”
ESG said the platform is designed to help suppliers lower cost to serve through automation, resolve disputes more quickly, and support migration at scale as the market changes. The launch also follows ESG’s recent activity around flexibility market interaction tools, reflecting the convergence of billing, settlement, customer data, and flexibility participation in the energy software stack.
Further information is available from the ESG Titanium platform page.
