ECD has announced that it has increased its customer support staff to ensure its continued, award-winning legacy of timely, personalised customer assistance. Along with its product innovation leadership, ECD has built a solid reputation based on trusted, high-quality, responsive service. The company’s latest hire, Rob Bishop, has joined the team as a Senior Product Support Technician to uphold this commitment.
Bishop brings broad experience to ECD, having previously held positions in equipment maintenance, personnel and customer technical training, field service support, and technical documentation writing. Over the last twenty years, he has worked primarily in the semiconductor manufacturing sector and, most recently, was a training project manager at Lam Research. Rob is a self-described solution-seeker who is technically skilled, innately curious, and passionate about helping people.
“By nature, I am a fixer and a technology nerd,” shares Bishop. “Ensuring proper calibration so our products are at peak performance is critical to our brand reputation and I’m proud to be part of that. I also enjoy meeting and learning from people of all different backgrounds and cultures, which this job allows me to do. Having come from larger organizations, working in a collaborative, tight-knit company like ECD where my contributions are palpable is refreshing. I look forward to learning, growing, and helping our customers succeed.”
ECD’s thermal profiler, machine quality management, product sensor, and humidity-controlled storage cabinet portfolios have enjoyed a steady growth trajectory. Most notably, the company’s recently-introduced M.O.L.E.™ EV-series touchscreen thermal profilers — with three models now commercialized – have exceeded sales expectations. The industry uptake necessitated additional resources for routine scheduled device calibration, process troubleshooting, and technical guidance.
ECD President Tara Fischer says that customer support is the solid foundation on which ECD is built and is not something the company will outsource; adding internal staff was essential. “We have developed incredibly impactful process control technologies, and enabling our customers to get the most out of our products’ capabilities is our top priority,” she explains. “Customer support takes technical knowledge, yes, but also a calm demeanor, respectful communication, and a willingness to do whatever it takes to satisfy the customer. Rob has demonstrated all these characteristics, and we — and ECD customers – are grateful he is part of our growing team.”
Bishop holds a Bachelor of Applied Science in Automated Manufacturing Technology from ITT Technical Institute in Portland, OR. He is based in ECD’s Milwaukie, OR headquarters.
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