Brightly Software has completed the rollout of its Confirm asset management platform at Brighton & Hove City Council, replacing an ageing highways system with a single environment for inspections, maintenance records, contractor workflows, and resident reports.
Brighton & Hove City Council manages a broad highways estate across roads, street lighting, signs and lines, rights of way, and newer infrastructure including EV charging points. Under the rollout, Confirm has been introduced first across highways inspections, street lighting, signs and lines, and rights of way, with EV charging assets now being added.
The council had previously relied on a legacy system that had become difficult to maintain and increasingly dependent on workarounds. Concerns centred on the reliability and accessibility of asset data, particularly where teams needed to verify inspection history, maintenance activity, or past defect records. Stacey Hollingworth, Highway Strategic Asset Manager at Brighton & Hove City Council, said the earlier system was not user friendly and raised concerns over whether information in it could always be relied upon.
Confirm introduces mobile tools for inspectors and contractors, allowing defect information, photographs, and site updates to be entered directly from the field. That replaces a more manual process in which information often had to be uploaded later from the office. The council has also linked resident reporting forms into the system so reports submitted online can enter the asset management workflow directly rather than waiting for manual triage.
Brightly Software said the implementation followed its five-stage deployment process, covering initiation, adaptation, build, validation, and adoption. According to the council, the migration was completed without downtime or data loss. Hollingworth said inspectors were able to identify defects within an hour of the system going live.
The rollout comes as Brighton & Hove continues to expand its EV charging network, adding another layer of distributed public assets that requires inspection, maintenance, and record keeping. Folding those assets into the same operational system as highways and lighting gives the council a more consistent view of a network that is becoming more complex.
The project was delivered on schedule and within budget, according to the case study, leaving the council with a single platform to support current highways operations and future asset expansion. More information on Confirm is available here.
