DEWA develops IoT-enabled smart crew dispatch solution
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The R&D Centre of Dubai Electricity and Water Authority (DEWA) has developed a smart application to automate field crew selection and dispatch to enhance network fault management.
The digital solution is based on an Internet of Things (IoT) platform that enhances fault response efficiency and reduces response times by automating the crew selection process and dispatching the nearest available team to the fault location.
The solution aims to ensure that the system is restored as quickly as possible, including real-time report generation and tabular summaries, which feature detailed records of the dispatched crew, fault specifics and the restoration steps undertaken.
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Commenting in a release was HE Saeed Mohammed Al Tayer, MD & CEO of DEWA: “We continue our efforts to contribute to making Dubai the smartest and happiest city in the world by implementing the disruptive technologies of the Fourth Industrial Revolution, harnessing the latest innovative digital strategies and developing smart solutions to upgrade DEWA’s operational and service processes in line with the highest international standards.
“I commend the efforts of researchers at DEWA’s R&D Centre in accelerating progress in scientific and applied research, and in developing smart solutions and tools that increase the efficiency and reliability of electricity and water networks, reflecting DEWA’s global excellence and leadership as one of the best utilities in the world.”
According to DEWA, citing a study conducted by a specialised international consultant, they currently rank first globally in 12 key performance indicators in its areas of work.
In 2023, adds the utility, line losses from electricity transmission and distribution networks were reduced to 2%, compared to 6%-7% in Europe and the US. Water network losses reached 4.6%, compared to around 15% in North America.
DEWA adds that they have achieved a new world record of 1.06 electricity customer minutes lost per year, compared to around 15 minutes recorded by leading utility companies in the EU.
