Tokyo Gas licenses Kraken to digitalise operations

Image courtesy Octopus Energy

Octopus Energy Group’s Kraken platform has signed an agreement with Tokyo Gas to support the Japanese company’s digital and operational transformation project.

The collaboration will initially oversee the management of 3 million electricity customers in Japan, with the potential to incorporate an additional 10 million gas accounts at a later stage.

With the announcement, Tokyo Gas becomes the first company in Japan to license the Kraken platform, enabling the supplier to build and deploy green energy products faster, and provide more flexibility for its team to deal with customers efficiently.

Kraken’s platform also supports Tokyo Gas in its efforts to reduce greenhouse gas emissions and promote the use of renewable energy. Tokyo Gas has ambitious plans to generate 6 million kilowatts (kW) of power from renewable sources by 2030, made feasible through advanced engineering and technology such as Kraken.

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Kraken integrates various aspects of the energy system, from customer billing to the flexible management of renewable energy sources and other energy-related devices. It is also enhancing services for utilities like water and broadband.

The collaboration builds on the successful introduction of Kraken in Japan in December 2020 when Tokyo Gas and Octopus Energy launched energy retailer TG Octopus Energy.

With previous agreements in place with companies like E.ON, EDF Energy, and Origin Energy, the Kraken platform now has the potential to oversee 40-50 million energy, water and broadband accounts worldwide.

This development marks a significant step toward the company’s goal of managing 100 million customer accounts through Kraken by 2027.

Commenting on the announcement was Octopus Energy founder Greg Jackson: “Japan is the largest competitive energy market in the world – and no company is more respected than Tokyo Gas.

“Combined with Japan’s stringent requirements for customer service and the need to decarbonise rapidly, it’s a huge privilege for Kraken to be chosen. Deepening our partnership with Tokyo Gas will help drive cleaner energy faster and cheaper in the UK and around the world.”