Pentair virtual tool helps select the right process valve
As part of its ‘Road to Digitalization’, Pentair has released a product configurator “mySüdmo” allowing customers to select the right process valve for their needs without installing an app or programme.
Pentair has found the Corona pandemic has advanced virtual communication, particularly in B2B areas, due to its 24/7 availability, standardised processes, clear storage of information, and sustainability.
The browser-based application allows for easy access and customisation, promoting sustainability and convenience in B2B communication.
The configurator uses a guided selling approach based on specific application questions, developed with sales and construction specialists. The process starts with “I need help with my selection” or “I already know my valve type.”
Option 1 will provide options such as – brewery, production, aseptic / switching / tank bottom valves etc., activators & housing, resulting in a proposal that includes all relevant data, documentation and 3D animations, ensuring the customer knows exactly what they are getting. If the basic valve type is known, the selection is made via stored product series or product families.
The system uses a shopping cart function to send a detailed enquiry to the responsible department, who checks the request’s plausibility and prepares an offer. This process is not automated but involves physical contact, aiming to speed up response and processing times.
The configurator maps double seat, single seat, and butterfly valves, aiming to make over 100,000 products available virtually. Documentation, videos, and language range expansion are currently being explored.
The configurator is an in-house development, allowing for flexible implementation and market response. The goal is to provide higher efficiency, speed, and security for a better customer experience.
