Oracle’s meter data system to support El Paso’s smart meter rollout

Starting this month, Texan utility company El Paso Electric (EPE) is coordinating smart meter installations across its base of 460,000 customers with Oracle providing a meter data management system to support and process interval meter data.

EPE announced the partnership yesterday; they will use the Texas-based computer software company’s utilities customer cloud service to upgrade its customer information system.

By migrating to an integrated customer billing and meter data management cloud platform, the utility is hoping to enhance its services in support of its smart meter rollout, which starts this month and will continue through 2025.

“El Paso Electric’s mission is to transform the energy landscape and technology helps us drive efficiency, customer experience and security to capture opportunities in our evolving industry,” said Cheryl Mele, vice president of customer care and communications at El Paso Electric.

“EPE selected Oracle’s SaaS technology to provide the flexible scale to support our smart meter rollout while realizing value from the massive data sets that come with a smart, connected network.”

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Meter data management

According to EPE, as part of its Advanced Metering Infrastructure (AMI) rollout, the utility requires a Meter Data Management (MDM) system to support and process interval meter data.

Instead of installing a separate MDM system, the utility decided that migrating to Oracle Utilities Customer Cloud Service for an integrated customer and MDM platform was the best option.

The aim of the partnership will be to enable EPE a clear, consistent view of its customers’ energy use to help deliver reliable electric services.

With the implementation, EPE will also gain automated patching and product and security upgrades in the hopes of reducing costs and IT burdens.

“With Oracle’s modern SaaS meter-to-cash solution featuring an advanced MDM and intuitive dashboards, El Paso Electric has streamlined its operations. As El Paso Electric moves forward with their meter transition, they will benefit from reduced service rep training time, faster call resolution and improved overall service levels,” said Dave De Maio, senior vice president and general manager of Oracle Client Services for Industries.