Image: Vyntelligence
GB utility Northumbrian Water and agentic video intelligence platform Vyntelligence have expanded their partnership for asset optimisation and management.
Northumbrian Water, one of Britain’s largest water companies, intends to scale the technology across its northeast network operations to achieve total asset optimisation with video intelligence.
With the incorporation of Vyntelligence in its workflows, Northumbrian Water expects to be positioned to synergise people and data to push innovation in the coming years.
Vyntelligence replaces complex data interfaces with the most natural one, video, a statement reads.
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Field teams and customers document issues, asset maintenance needs and conditions through simple ‘show and tell’ videos, that are then processed using agentic AI to extract actionable insights, trigger responses and track resolution in near real-time.
Martin Jackson, CIO at the Northumbrian Water Group, says that Vyntelligence helps front-line teams easily capture high-quality information in the field through its intelligent video workflow tool.
“Vyntelligence’s embedded AI converts these video workflows into insights, and combined with data in our asset management systems, it creates a deeper understanding of our work and assets,” he explains.
“Using video to capture to produce insights in this way has enabled field teams more time to focus on delivering the work for our customers, created opportunities for more innovative ways of working, and helped to ensure the safety of our colleagues.”
The new partnership comes at the start of the current five-year investment cycle for Britain’s water utilities, which is asserted to represent the largest infrastructure investment programme since privatisation and with a focus on sustainability and digitalisation.
Success in this period is considered to hinge on addressing two key opportunities, people and data, with workforce challenges from an ageing population and skills shortages and fragmented data systems forcing reactive rather than predictive asset management.
The two companies intend to work together to achieve total asset optimisation with a focus on predictive maintenance, enhanced safety protocols and intelligent resource allocation.
This should build on previous collaboration over the last five years, recording multi-million pound savings through faster customer issue resolution, reduced performance penalties and smarter asset lifecycle management.
Kapil Singhal, CEO at Vyntelligence, adds that the long-standing partnership with Northumbrian Water is a testament to the transformative impact of video intelligence in solving the critical people and data challenges facing the UK water industry.
“We are proud to stand shoulder-to-shoulder with innovators like Northumbrian Water, enabling total asset optimisation, empowering frontline teams to drive smarter decisions, faster fixes and superior outcomes.”
