Kaluza – The intelligent energy platform
UK energy software platform Kaluza is enabling energy retailers to operate more efficiently and at lower costs while empowering end customers with easy-to-use digital experiences that help decarbonise the grid.
This feature article was originally published in The Global Power & Energy Elites 2022
In the next ten years, to radically cut carbon emissions, energy systems around the world will need to move away from fossil fuel-based heating and cooling systems, accommodate millions of electric vehicles (EVs) and convert homes into mini green power stations that generate and store renewable energy.
For many years, energy retailers have been hampered in their efforts to improve the customer and support agent experience, primarily because the underlying technology platforms have become increasingly unfit for purpose.
Market conditions for energy retailers have become increasingly difficult as supply and demand have become more volatile, due to both the longer-term trends of electrification and switching to renewable power. With rising energy prices impacting the business, suppliers must have the tools they need to operate cost-efficiently and to provide reliable service while progressing towards a net-zero system.
Born out of the UK’s third-largest energy supplier OVO Energy in 2019, Kaluza was established to remedy this situation by helping energy retailers to mobilise their customers in the energy transition and thereby accelerate the shift towards a smart, flexible, decarbonised energy system.
Empowering energy retailers
Recognising the need for increased automation within the day-to-day retail business, in areas such as billing, Kaluza harnesses the power of AI to help energy retailers digitise and streamline their operations. The platform is built around a real-time data engine, allowing live information from industry, customers and their smart devices to automatically update.
This creates operational efficiencies for retailers and enables them to ensure that their billing technology will be future-proofed against changes in industry requirements and able to manage the immense data volume associated with those changes.
Additionally, the platform provides customers insight into their energy usage data – and their resulting carbon footprint – in real-time throughout the day.
For retailers, the richness of this data allows them to build new propositions that extend their business model beyond the platform itself.
Customers, on the other hand, are empowered with the data they need to reduce their energy use, bills and carbon footprint. The platform also empowers support agents to deliver fast and effective customer service by reducing the number of pages and systems they have to navigate through from twelve to four.
Read the full project feature here
