From l. Mandy Meehan, Leep’s Director of Revenue Assurance and Change, who was responsible for the programme, with colleagues Chris Mullan, Director of Customer Operations and business analysts Matt Liptrott and James Van Miert.
British water company Leep Utilities aims to enhance its product and customer service offering with the Kraken platform.
The adoption, a first for a British water company, forms part of Leep Utilities’ drive to enhance water efficiency and the digitalisation of its operations.
With the Kraken platform, Leep anticipates accelerating its smart meter rollout, improving water efficiency and reducing leaks.
The platform, which replaces legacy solutions, also should simplify and streamline processes and payment methods to allow improved customer service.
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“Our growth strategy is very ambitious and the pressures on UK water supply continue to mount – in terms of the environment, the rising population, leakage and the continuing cost of living crisis – so partnering with Kraken is a very logical, sensible and exciting next step to support us in achieving our goals whilst helping to ease these very serious issues,” commented Louise Manfredi, CEO of Leep.
“Kraken will enable us to provide our customers with the best levels of customer service – including greater efficiency and transparency – as well as the many environmental benefits it brings.”
Leep began working with Kraken, part of the Octopus Energy group, in 2023 with a view to helping to address challenges around climate change, a growing population and the cost-of-living crisis.
On the new customer portal, Leep users will be able to self-serve and to proactively manage their consumption online, allowing them to understand their water usage better.
Leep’s implementation of Kraken follows the 2023 announcement of Portsmouth Water becoming the platform’s first water client in 2023.
Kraken also looks after water accounts through a licence with Severn Trent.
Leep provides last-mile utility solutions to UK developers, contractors and consultants to adopt electricity, water or heating networks, or a combination.
Kraken is now being implemented to serve all 37,000 of its current cold-water customer base and the growing pipeline of new water connections that are yet to be built out.
