Energy tech major Kraken steps into broadband
(Credit: Kraken)
Octopus Energy-owned British tech company Kraken Technologies is partnering with broadband company TalkTalk, which will adopt Kraken as its sole customer management platform.
The multi-year partnership agreement will see TalkTalk’s millions of broadband UK customers migrate from legacy platforms to Kraken.
Kraken Technologies’ operating system is already contracted to run over 60 million customer accounts on behalf of many of the UK’s top utilities, including parent company Octopus, EDF Energy, Severn Trent and E.ON Next, as well as other major utilities globally.
According to the companies in a release, by streamlining account operations and consolidating everything into a single platform, Kraken will ensure customer service teams will have the tools needed – whether in energy, water, or now broadband.
The announcement marks Kraken’s first major expansion outside of energy and water utilities to a large-scale broadband provider, with both companies looking to leverage Kraken’s existing system as well as develop new capabilities for the telecoms industry.
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Commenting in a release was Susie Buckridge, TalkTalk CEO: “At TalkTalk, we are undertaking a significant transformation as part of our ambition to become the most recommended Wi-Fi provider in the UK. An innovative and flexible technology platform that enables us to provide excellent customer service like Kraken is central to our ambition.
“I know I speak for all of us at TalkTalk when I say we are excited to be the first major connectivity provider to join the Kraken network, not least because of the significant benefits it will bring to our customers and colleagues.”
Said Deepak Ravindran, CEO of Kraken for Water & Telco: “After successfully disrupting the energy and water markets, we are thrilled to expand the magic of Kraken to the telco industry with our first scaled telco customer.
“Our collaboration with TalkTalk gives us a unique opportunity to partner with a leading player in the UK market to deliver outrageously good customer service, unlock operational efficiencies and bring our best-in-class tech to yet another industry”
TalkTalk expects to migrate its 2.3 million customer base from its own proprietary platform to Kraken within the next two years, with the first cohort expected to go live later this year.
The first new customers will be on Kraken by early summer, expanding over the next year.
