E.ON turns to virtual reality for training in UK

E.ON is pioneering the use of virtual and augmented reality (VR, AR) to train engineers at its English West Midlands net zero training academy.

To deliver this training E.ON has teamed with Liverpool-headquartered immersive learning specialist FocusXR for training in areas from heat pump installations to smart metering, all without leaving the academy.

Rather than sending engineers out to practice in customer homes, the training brings the homes to them virtually.

Through the immersive power of virtual reality headsets, they can gain hands-on experience in installing and maintaining green technologies from heat pumps to electric vehicle chargers, solar panels, battery storage and smart meters without the need to physically enter a customer’s home.

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Not only does this reduce the potential for disruption, but it also ensures that the engineers can practice and perfect their techniques before applying them in real-world settings.

Alongside FocusXR, E.ON also has recently captured 360-degree extended reality content for its meter installation refresher training, which includes elements such as hazard awareness, safety checks and installation procedures for both gas and electric systems.

The use of VR in this context provides its engineers with a highly interactive learning experience, helping them to identify and navigate potential challenges they may encounter in the field.

E.ON reports that the advantages of this digital transformation go beyond technical training.

The flexibility of VR and AR technology allows the company to cater to various learning styles, including those of neurodiverse individuals.

Through a variety of interactive and engaging training modules, each engineer can learn in a way that works best for them.

E.ON also reports exploring other innovative options, such as integrating AI into its training programmes to further enhance learning experiences.

The company also is working with other parts of the business to see how these digital tools can be applied to ensure that the entire workforce is future-ready.

“By digitalising and adapting our training methods, we are paving the way for a more sustainable and technologically advanced future,” the company said in a statement.

“Our engineers are now better equipped than ever to tackle the challenges of tomorrow, and we are proud to be at the forefront of this transformation. By bringing VR and AR into our academy, we’re not just teaching green skills – we’re creating a greener way to learn.”

E.ON’s Kingswinford site near Birmingham has been used for training since 2017 and was developed into a net zero training hub in 2023.