DEWA launches Metaverse platform

Dubai Electricity and Water Authority (DEWA) has launched its ‘DEWAVerse’ platform on the Metaverse claiming a first for a local government organisation in the emirate.

The DEWAVerse platform is aimed to grow the utility’s services to customers, employees and members of broader society to support the development and implementation of its current and future projects, according to a statement.

HE Saeed Mohammed Al Tayer, MD and CEO of DEWA, says the utility strives to enhance its use of the Fourth Industrial Revolution technologies, including the Metaverse, to find new opportunities and provide innovative solutions that accelerate growth to enhance Dubai’s position regionally and globally.

“This helps achieve the vision to benefit from the digital technologies and artificial intelligence to promote performance and improve people’s quality of life,” he says, adding that it also boosts the Dubai Metaverse Strategy “that aims to turn Dubai into one of the world’s top 10 metaverse economies as well as a global hub for the metaverse community”

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DEWA reports several initiatives under way using Metaverse technology, which is built on virtual and augmented reality.

These include:
● Customer Service Centre, to enable customers to communicate with agents to answer enquiries and complete transactions such as bill payments.
● DEWA Workplace to enable users to move around the DEWA buildings and hold meetings.
● DEWA Future Lab to enable users to hold brainstorming sessions, discuss challenges and develop the best solutions using innovation tools.
● First Aid and Fire Safety to introduce these procedures virtually.
● MetaDrone to gather information on solar panels and generate reports using virtual reality.
● DEWA Employee Onboarding to enable new employees to learn about DEWA’s vision and mission.

DEWA asserts being one of the first government entities in Dubai to complete the smart transformation of all its services in 2014.

Key milestones the utility records were the adoption of Google Glasses in 2014 and Microsoft’s HoloLens technology in 2016.

DEWA also started using the now apparently folded DAQRI’s Smart Helmet and Smart Glasses in 2017 to support engineers in power plants.