DEWA implements Microsoft Copilot and Security Copilot

Dubai Electricity and Water Authority (DEWA) has reportedly provided its employees with the Microsoft Copilot and Microsoft Security Copilot ‘smart assistants’.

The first government entity in the UAE and among the first utilities globally to adopt this advanced technology, DEWA has reported that it is now available to all its employees.

This forms part of its efforts to utilise innovation and the latest disruptive technologies to enhance efficiency, productivity and quality.

With the ability to modify features to suit each individual employee, Copilot can meet their growing needs as well as the broader new requirements across the utility.

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“In line with the UAE Strategy for Artificial Intelligence 2031, we seek to utilise AI and its tools in various aspects of work,” says HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“We take pride in our strategic partnership with Microsoft to enhance the digital transformation and elevate our graphics processing unit capabilities as an enabler for our generative AI roadmap. This cooperation boosts computational efficiency and data processing. It ensures innovative development and superior decision-making.”

Microsoft Copilot is a generative AI ‘assistant’ built on OpenAI’s GPT-4 language model – similar to ChatGPT itself.

Benefits of Copilot cited by DEWA include enriching the employee experience, facilitating the performance of tasks, automating workflow and strengthening cooperation between work teams, in addition to saving effort and time.

A key application for Copilot is to support developers and programmers in writing code and developing applications, with features including understanding the context of the code being written, providing suggestions during the programming process and offering tips on code formatting and error correction.

Security Copilot on the other hand enhances the processes of analysing and responding to cybersecurity attacks to raise the efficiency and productivity of the relevant teams.