DEWA adopts Microsoft Copilot

Dubai Electricity and Water Authority (DEWA) has adopted Microsoft’s Power Platform and the generative AI tool Copilot.

Copilot, Microsoft’s latest generative AI assistant coming soon to a computer near you as part of the Microsoft 365 office package – and already available for some users to preview as part of this week’s Windows update – is set to be used by software developers at DEWA to assist in writing code and developing applications.

“We work to develop DEWA’s digital channels using the latest disruptive technologies of the Fourth Industrial Revolution and generative AI tools,” explains HE Saeed Mohammed Al Tayer, MD and CEO of DEWA.

“Adopting the Microsoft Power Platform Copilot is part of our efforts to utilise AI in all our services and operations. DEWA invests in its digital infrastructure to enhance the digital transformation to promote stakeholders’ happiness and provide value-added advanced digital services.”

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DEWA was the first utility to announce implementation of the generative AI-based ChatGPT in February, less than three months after its formal release in November 2022.

Now DEWA also has become the first to announce adoption of Microsoft Copilot, which builds on OpenAI’s GPT-4 language model – as does ChatGPT – and will be launched formally for enterprise customers on November 1 and for other users sometime (so far unspecified) in Q4 of the year.

DEWA states in its statement on the initiative that Copilot understands the context of the code being written and provides suggestions and guidance to programmers during the programming process, in addition to tips on how to format code and correct errors to speed up the development process.

Meanwhile, DEWA also is continuing the use of ChatGPT, adding it to enhance the capabilities of its ‘virtual employee’, the chatbot named ‘Rammas’.

After a two-month pilot, DEWA reported that Rammas had responded to over 32,000 queries using the technology, attracting a ‘customer happiness’ towards its service reaching 90%.

“ChatGPT improves Rammas’ ability to learn, understand and analyse customer enquiries based on available data and information to respond promptly and accurately,” DEWA reported.