The future of energy retail, today

How can energy retailers unlock the value of the energy transition and grow their competitive edge by rapidly innovating for customers?

Kaluza and OVO Energy Australia partnered in 2021 to explore what the future of energy retail could look like.

Powered by energy software platform Kaluza, OVO Energy Australia has been able to prove how retailers can thrive despite growing volatility in the energy market. It has tripled its customer numbers within a year of full migration to Kaluza and is benefiting from an NPS (net promoter score) 40 points above the average incumbent.

Following a full customer migration to Kaluza, the partners worked together to find solutions to the emerging challenges in the energy system as a result of renewables proliferation and the subsequent increase in volatility.

One successful tactic has been the launch of multiple innovative propositions for Ovo Energy Australia customers, each focusing on an aspect of the energy system that was posing challenges to the company as well as other retailers.

Discover more in this case study by Kaluza.

About Kaluza

Kaluza is an energy software company powering the future of energy. From revolutionising billing to smart electric vehicle charging, Kaluza’s technology empowers some of the biggest energy suppliers to serve millions of customers better. Its real-time cloud platform transforms supplier operations, reducing cost to serve and boosting customer engagement.

Powered by Kaluza, suppliers can invest in innovating for tomorrow’s customers and drive decarbonisation with smart, low-carbon technologies that not only reduce energy bills but lay the foundations for a more flexible energy system.

Kaluza is a B Corp-certified business with over 450 employees across seven global hubs. www.kaluza.com