KIC Continues Track Record for Exceptional Customer Service with Another Service Excellence Award

KIC, a renowned pioneer in thermal process and temperature measurement solutions for electronics manufacturing, is thrilled to announce its receipt of the prestigious 2023 CIRCUITS ASSEMBLY Service Excellence Award (SEA). This esteemed award was presented during a ceremony held on Tuesday, October 10, 2023, as part of the SMTA International event. 

KIC earned this Service Excellence Award based on its exceptional customer ratings, as evaluated by its valued clientele. This marks the seventh time that KIC has been honored with this award, demonstrating the company’s commitment to delivering outstanding customer service.

The award was presented by Mike Buetow, President of PCEA, to Robert Baxter, Customer Success Manager at KIC. Mr. Baxter expressed the significance of this recognition, saying, “This Service Excellence Award, for KIC, is always the most important. It shows that our commitment to customer service, ensuring our customers get full value from our solutions, is recognized and appreciated. This award is based directly on customer input, and that is of high value to us.”

Sponsored by CIRCUITS ASSEMBLY, the Service Excellence Awards for Electronics Manufacturing Services (EMS) providers and electronics assembly suppliers aim to honor companies that excel in the crucial area of customer service. In its 31st year, the program serves as a benchmark for participants to gauge their customer satisfaction compared to their peers. The award is based on responses from actual customers, making it a true reflection of the company’s dedication to customer-centric solutions.

With 45+ years of innovation and industry-firsts in automated process inspection, KIC has consistently maintained a strong commitment to service and support. The company boasts service and support offices worldwide, ensuring onsite support for all regions and customers. KIC is supported by over 30 service and applications engineers, alongside dedicated administrative staff, servicing more than 28,000 systems in the field. KIC’s legacy is built on providing the most reliable, accurate, and innovative solutions for thermal process challenges in electronics manufacturing.

Move toward the future with full line data connectivity, flexible production, traceability and analytics, and real-time insight, making sure to include your reflow/cure ovens and wave solder machines. For more information about KIC, visit www.kicthermal.com.